At vynastral, we are committed to delivering your shoes promptly and safely. This Shipping Policy outlines our shipping practices, estimated delivery times, costs, and other important information.
1. Shipping Locations
We currently ship to:
- Domestic: United States (all 50 states)
- International: Select countries worldwide (please check availability at checkout)
Note: Some remote areas may have limited shipping options or longer delivery times.
2. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- During peak seasons (e.g., holidays or sales events), processing may take up to 3 business days.
3. Shipping Methods and Delivery Times
We offer multiple shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping (Domestic) | 5–7 business days | Tracking included |
| Expedited Shipping (Domestic) | 2–3 business days | Tracking included |
| Standard International | 10–20 business days | Customs may cause delays |
| Express International | 5–10 business days | Tracking included |
Note: Delivery times are estimates and may vary depending on the carrier, destination, and unforeseen circumstances (weather, customs delays, etc.).
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping method
Promotions or free shipping offers may apply to eligible orders. Please review the terms of any promotion.
5. Order Tracking
- Once your order is shipped, a tracking number will be sent to your email.
- You can track your order on the carrier’s website.
- Tracking updates may take 24–48 hours to reflect after shipment.
6. International Shipping & Customs
- International orders may be subject to import duties, taxes, or customs fees.
- Customers are responsible for any additional charges imposed by their country.
- Delivery times for international shipments may vary due to customs processing and local postal services.
7. Lost or Damaged Shipments
- If your order is lost in transit or arrives damaged, please contact us immediately at support@vynastral.com.
- We may require photos of the damaged package or item to process a replacement or refund.
- Claims for lost shipments must be reported within 14 days of the estimated delivery date.
8. Address Accuracy
- Please provide accurate and complete shipping information.
- vynastral is not responsible for delays or lost packages due to incorrect addresses.
- If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
9. Contact Us
For any shipping inquiries, assistance, or questions regarding your order:
vynastral
Email: support@vynastral.com
We are committed to ensuring your shoes arrive quickly, safely, and in perfect condition.