At vynastral, we want you to be completely satisfied with your purchase. If you are not happy with your shoes, you may return them under the following conditions.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be purchased directly from vynastral.
  • Return requests must be made within 30 days from the delivery date.
  • Items must be unused, unworn, and in their original condition, including all packaging, tags, and accessories.
  • Personalized or custom-made shoes are not eligible for returns unless defective or incorrect.

2. How to Initiate a Return

  1. Contact our customer service team at support@vynastral.com with your order number and reason for return.
  2. We will provide a return authorization number and detailed instructions for shipping.
  3. Pack the shoes securely in the original packaging to prevent damage.
  4. Ship the item back to the address provided by our customer service team.

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive and inspect your returned item:

  • If the return meets our eligibility criteria, a refund will be issued to your original payment method.
  • Refunds typically take 5–7 business days to process.
  • Original shipping charges and return shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you wish to exchange your shoes for a different size or style:

  • Contact customer service to confirm availability.
  • Return the original item following the instructions above.
  • Place a new order for the replacement item if required.

Note: Exchanges are subject to product availability.

5. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at support@vynastral.com with photos of the defect or damage.
  • We will arrange a replacement or full refund at no additional cost to you.
  • Do not attempt to repair or alter the item, as this may void eligibility for a refund or exchange.

6. Non-Returnable Items

The following items are not eligible for return unless defective or damaged:

  • Personalized or custom-made shoes
  • Gift cards or promotional items
  • Clearance or final-sale items (clearly marked as such)

7. Additional Notes

  • Processing of returns may take longer during peak seasons.
  • We reserve the right to refuse a return if the item does not meet our return criteria.
  • Refunds are issued only to the original purchaser and via the original payment method.

8. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

vynastral
Email: support@vynastral.com

We are committed to processing all returns and refunds promptly and ensuring a smooth experience for our customers.